{"id":1526,"date":"2013-09-05T16:39:39","date_gmt":"2013-09-05T20:39:39","guid":{"rendered":"https:\/\/goday.ca\/blog\/?p=1526"},"modified":"2021-09-30T11:14:03","modified_gmt":"2021-09-30T15:14:03","slug":"godays-payday-loan-officers-share-best-tips","status":"publish","type":"post","link":"https:\/\/goday.ca\/blog\/godays-payday-loan-officers-share-best-tips\/","title":{"rendered":"GoDay’s Payday Loan Officers Share Their Best Tips! – Part I"},"content":{"rendered":"

GoDay.ca |\u00a0Online Payday Loans<\/em><\/a><\/p>\n

\"Coffee<\/a>This week, our blog team took some time to sit down with a few members of our incredible customer service team to ask all about their experience in the short term payday loan<\/a> industry. They’re swamped most of the time, so it was a real treat to be able to share wisdom over some Starbucks. Now, it’s time to pass on that wisdom to you.<\/p>\n

We’d share the lattes, too, but…they’re kind of…all gone.<\/p>\n

You’ve been in the payday loan <\/a>industry a long time. What keeps you in it?
\n<\/em>Super Fantastic CSR#1: Honestly, it’s the constantly changing environment. Even though I do the same type of job daily, it’s with different people, so the experience is always different.<\/p>\n

This is a truth. Has the type of customer changed much over the last 5 years?<\/em>
\nSuper Fantastic CSR#2: Yes and no. With the changing economic climate, we’ve noticed a slightly wider variety of payday loan<\/a> customer, but it’s not a big enough difference to raise eyebrows about.<\/p>\n

\"Canadian<\/a><\/p>\n

You mention variety of customer. What does that mean?<\/em>
\nSuper Fantastic CSR#1: Society has this idea of what payday loans<\/a> are or the kinds of people that take them out are like. And it’s ridiculous because of how wrong it is. We see it on a daily basis and it’s not at all what people think.<\/p>\n

I know you can’t get into specifics, but is there anything you can say about that to give the readers an idea what you’re talking about?<\/em>
\nSuper Fantastic CSR#2: The only thing that all of our customers have in common is the fact they’ve run into a cash-flow shortage. That’s it. It happens to everyone and honestly, income level has so little to do with it.<\/p>\n

What are the most commonly asked questions that you get when people are applying for the first time?<\/em>
\nSuper Fantastic CSR#1: Woah. This is a loaded question!
\nSuper Fantastic CSR#2: Definitely!
\nSuper Fantastic CSR#1: I’d have to say “how much are the fees?”, “when do I have to repay?” and “how fast can I get my money?<\/a>” are the most common questions from new clients. Recurring customers have little to no questions – they know how it’s done.
\nSuper Fantastic CSR#2: Agreed. I’d just add “how safe is it to apply online”<\/p>\n

\"file000555106735\"<\/a><\/p>\n

And, how safe is it?<\/em>
\nSuper Fantastic CSR#1: Incredibly safe with the right company. A tip to anyone; if you don’t<\/em> see the lock symbol on your toolbar, at any time you’re doing some kind of financial transaction, a red light should be turning on in your head! We’ve got the symbol.<\/p>\n

What can new customers expect when applying online<\/a>?
\n<\/em>Super Fantastic CSR#1: It depends on the company. With us, it’s simple. You click the Apply button, you fill out some basic information. Our system makes a decision within a few seconds and then, if we need to see more data or to verify some information for the customer’s security, then we will call.
\nSuper Fantastic CSR#2: Yep. After that, once everything is squared away, the customer can see their funds within an hour.<\/p>\n

Ah, within an hour. There’s a lot of back-and-forth on that.
\nSuper Fantastic CSR#2: It’s true. It means once you’ve been approved<\/em><\/strong>, and that process can take some time depending on a bunch of factors. When we have everything we need, all we do is we press a button and the money is on it’s way.
\n<\/em><\/p>\n

Want More? Check back next week for Part II<\/a>!<\/em><\/p>\n

Ready?
\n<\/strong><\/p>\n

\"Click <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

GoDay.ca |\u00a0Online Payday Loans This week, our blog team took some time to sit down with a few members of our incredible customer service team to ask all about their experience in the short term payday loan industry. They’re swamped most of the time, so it was a real treat to be able to share […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[10],"tags":[],"yoast_head":"\r\nGoDay\u2019s Payday Loan Officers Share Their Best Tips!<\/title>\r\n<meta name=\"description\" content=\"We sat down with our customer service team to ask all about their experience in the short term payday loan industry.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/goday.ca\/blog\/godays-payday-loan-officers-share-best-tips\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"GoDay's Payday Loan Officers Share Their Best Tips! - Part I\" \/>\r\n<meta property=\"og:description\" content=\"We sat down with our customer service team to ask all about their experience in the short term payday loan industry.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/goday.ca\/blog\/godays-payday-loan-officers-share-best-tips\/\" \/>\r\n<meta property=\"og:site_name\" content=\"GoDay Cafe\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GoDay.ca\" \/>\r\n<meta property=\"article:published_time\" content=\"2013-09-05T20:39:39+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2021-09-30T15:14:03+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/goday.ca\/blog\/wp-content\/uploads\/2013\/09\/file000595017308.jpg\" \/>\r\n<meta name=\"author\" content=\"GoDay.ca Customer Education Team\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@GODAYca\" \/>\r\n<meta name=\"twitter:site\" content=\"@GODAYca\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"GoDay.ca Customer Education Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/goday.ca\/blog\/godays-payday-loan-officers-share-best-tips\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/goday.ca\/blog\/godays-payday-loan-officers-share-best-tips\/\"},\"author\":{\"name\":\"GoDay.ca Customer Education Team\",\"@id\":\"https:\/\/goday.ca\/blog\/#\/schema\/person\/5dd4477e7fa335c98b4ab9e4af1a2c3d\"},\"headline\":\"GoDay’s Payday Loan Officers Share Their Best Tips! 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